Our Return Policy
If for any reason a product does not meet your needs or expectations, we will be most happy to assist you with a quick, hassle-free exchange, or credit. Simply contact our Customer Care Product Specialists for instructions and a return authorization number. All returns must be in resalable condition and returned within 30 days of receipt. Shipping/handling/insurance charges cannot be refunded. STAAR MASTER® Practice Tests are nonreturnable. Cash refunds will only be allowed for returns made within 7 days due to a manufacturing error or incorrect shipment.
When you receive your order, please check it carefully to be sure it meets your satisfaction before applying school stamps, bar code labels, etc. Stamped or processed books cannot be returned. If materials are sent back by UPS/FedEx, please use our street address: 2709 Bulverde Rd., Bulverde, TX 78163. If your materials are returned by U.S. Postal Service, please use P.O. Box 440, Bulverde, TX 78163-0440.